Last Updated: 20 September 2026
These Terms & Conditions (“Terms”) govern all bookings and stays at our properties: Marina Beach & Backwaters, Villa Marina (including Villa Marina I and Villa Marina II individually or as the combined Full Estate). By making a booking, paying a deposit, or staying at any Marina Escapes property, you confirm that you have read, understood, and agreed to these Terms in full.
1. Booking & Payment Terms
1.1 Confirmation. A booking is confirmed only when the required payment has been successfully processed through our secure payment gateway (Razorpay) and a confirmation email has been issued by Marina Escapes.
1.2 Advance & Balance. Unless otherwise stated at the time of booking, an advance payment secures your reservation and the remaining balance — including any add-on services such as private chef dining, airport transfers, or experiences — must be settled on or before arrival.
1.3 Security Deposit. A refundable security deposit may be collected at check-in to cover potential damages or excessive cleaning. It will be refunded within 48 hours of checkout, subject to a satisfactory property inspection.
1.4 Rates & Taxes. All rates are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless explicitly stated otherwise. Seasonal rates, minimum-stay requirements, and festive-period pricing apply as published at the time of booking.
2. Cancellation & Refund Policy
2.1 More than 30 days before check-in: Full refund, minus payment gateway processing fees.
2.2 15 to 29 days before check-in: 50% of the total booking value is refunded.
2.3 Within 14 days of check-in: Non-refundable.
2.4 No-shows & early departures: No-shows, and departures before the booked check-out date, are charged for the full reserved stay. No refunds are issued for unused nights.
2.5 Date modifications: Changes to travel dates are subject to availability and to the seasonal rates applicable to the new dates. Modifications requested more than 30 days before arrival are free of charge.
2.6 Refund processing: Approved refunds are returned to the original payment method within 7–10 working days.
3. Check-in, Check-out & Guest Registration
3.1 Check-in: 2:00 PM. Early check-in is subject to availability and may incur an additional fee.
3.2 Check-out: 11:00 AM. Late check-out must be requested at least 24 hours in advance and is subject to availability and additional charges.
3.3 Domestic guests: As per Government of India regulations, all Indian nationals must present valid, original photo identification at check-in (Aadhaar Card, Passport, Voter ID, or Driver’s Licence). PAN cards are not accepted as valid identification.
Foreign Nationals — Additional Documentation:
3.4 Passport & Visa. All foreign nationals must present a valid passport and a valid Indian visa or e-Visa at check-in. The visa must remain valid for the entire duration of the stay.
3.5 OCI / PIO cardholders. Guests of Indian origin holding OCI status must present their foreign passport together with their OCI card or booklet.
3.6 Statutory reporting (Form C). In compliance with the Bureau of Immigration, Ministry of Home Affairs, Government of India, Marina Escapes is legally required to record the passport, visa, and arrival details of all foreign guests and submit them to the Foreigners Regional Registration Office (FRRO) within 24 hours of check-in. Guests must provide clear copies of these documents at arrival and cooperate fully with this process.
3.7 Right of refusal. We are unable to accommodate any guest — domestic or foreign — who cannot produce the required documentation. Bookings refused on this basis will be treated as no-shows, and the standard cancellation terms in Section 2 will apply.
3.8 Visa compliance. Guests are solely responsible for ensuring their visa category permits their stay and travel within India. Marina Escapes accepts no liability for immigration-related issues arising from invalid, expired, or incorrect visa categories.
4. House Rules & Conduct
4.1 Occupancy. The number of guests is strictly limited to the occupancy confirmed at booking. Unregistered overnight guests are not permitted.
4.2 Quiet hours. In respect of our coastal neighbours and the tranquil character of Valiyaparamba, quiet hours are observed from 10:00 PM to 7:00 AM. Loud music, parties, and disruptive behaviour are prohibited.
4.3 Smoking & vaping. Strictly prohibited inside all villas. Permitted only in designated outdoor areas. A deep-cleaning fee applies in case of violation.
4.4 Pets. Our properties are not pet-friendly, with the exception of certified service animals declared in advance of booking.
4.5 Conduct. Any illegal activity, damage, or behaviour endangering other guests, staff, or the local community will result in immediate termination of the stay without refund and, where necessary, referral to local authorities.
5. Liability & Safety (Coastal & Backwater Environment)
5.1 Water safety. Our properties offer direct access to the Pool, Arabian Sea and the Valiyaparamba backwaters. Guests swim, wade, boat, or engage in water activities entirely at their own risk. Marina Escapes, its owners, and staff accept no liability for accidents, injuries, or drowning. Children must be supervised by adults at all times near water.
5.2 Natural environment. As a coastal and backwater property, guests may encounter insects, reptiles, and other local wildlife. While our grounds are carefully maintained, Marina Escapes is not liable for bites, stings, or wildlife encounters.
5.3 Personal belongings. Marina Escapes is not responsible for loss, theft, or damage to personal belongings, valuables, or vehicles left on the property.
5.4 Third-party experiences. Activities arranged through local partners (canoe rides, fishing trips, massages) are conducted by licensed local providers; participation is at the guest’s own risk and subject to the provider’s safety instructions.
6. Dining & Chef Services
6.1 Allergies & dietary needs. Guests must inform us of allergies or dietary restrictions at least 48 hours in advance. While our chefs exercise utmost care, Marina Escapes cannot be held liable for allergic reactions.
6.2 Alcohol. Marina Escapes does not hold a liquor licence. Guests may bring alcohol for private, responsible consumption within their villa, in accordance with Kerala state law.
7. Force Majeure (Monsoons & Natural Events)
Kerala experiences heavy monsoons and occasional extreme weather. Marina Escapes shall not be liable for any failure to perform its obligations, or for inconvenience caused, due to events beyond our reasonable control — including cyclones, severe monsoon flooding, power or internet outages, epidemics, government restrictions, or civil disruption. In such cases, we will, in good faith, offer the option to reschedule the stay to a future date subject to availability.
8. Property Damage
Guests are financially responsible for damage to the property, furniture, fixtures, or linens caused by negligence, misuse, or deliberate acts during the stay. Repair or replacement costs will be deducted from the security deposit or charged to the registered payment method.
9. Privacy
Personal information collected during booking and check-in — including identification documents required by law — is used solely for reservation management, statutory reporting, and guest services, in accordance with our Privacy Policy and applicable Indian data-protection law.
10. Changes to These Terms
Marina Escapes reserves the right to update these Terms at any time. The version published on this page at the time of booking applies to your stay.
